Privacy Policy

PRIVACY POLICY

Enigma Business School (EBS) is committed to protecting the privacy and personal information of our students, faculty, staff, alumni, partners, and visitors. This Privacy Policy explains how EBS collects, uses, stores, manages, and protects personal data across all digital platforms, including the website, Student Portal, Virtual Campus, LMS, and associated systems.

By accessing or using EBS services, users agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

EBS collects personal information only for legitimate academic and administrative purposes.

A. Personal Identification Data

  • Full name

  • Date of birth

  • Nationality

  • Gender (if required)

  • Contact information (email, phone)

  • Identification documents (passport, ID card)

  • Photographs (for academic records)

B. Academic Information

  • Enrollment data

  • Course participation

  • Assignments, quizzes, exams

  • Grades and evaluations

  • Graduation records

  • RPEL and Credit Transfer documentation

C. Financial Information

  • Tuition payment records

  • Billing details

  • Transaction data

  • Information processed through PayPal, Wise, Stripe, or credit card gateways

EBS does not store full credit card numbers or sensitive banking information.

D. Technical and Usage Data

  • IP address and device details

  • Browser type and system configuration

  • LMS login and interaction logs

  • Website navigation behavior

  • Cookies and analytics data

E. Communication Records

  • Emails

  • Support tickets

  • Chat interactions

  • Complaint and appeal submissions

2. HOW WE USE YOUR INFORMATION

EBS processes data for the following purposes:

A. Academic Operations

  • Enrollment and student verification

  • Course delivery

  • Assessment and grading

  • Issuing certificates, transcripts, and degrees

  • Academic support and communication

B. Administrative Services

  • Tuition processing

  • Scheduling and academic management

  • Maintaining student records

C. Platform Functionality

  • Improving website and LMS performance

  • Personalizing the learning experience

  • Monitoring academic progress

D. Security and Integrity

  • Identity verification

  • Fraud detection and prevention

  • Ensuring compliance with academic integrity policies

  • Cybersecurity monitoring

E. Legal and Regulatory Compliance

  • Responding to legal requests

  • Maintaining academic and institutional records

EBS does not use personal data for unauthorized marketing or commercial distribution.

3. LEGAL BASIS FOR DATA PROCESSING

EBS processes personal data based on:

  • Student consent

  • Institutional legitimate interests

  • Academic and administrative requirements

  • Contractual obligations

  • Legal compliance

Users may withdraw consent at any time where applicable.

4. COOKIES AND TRACKING TECHNOLOGIES

EBS uses cookies to enhance user experience and improve site functionality.

Cookies may be used to:

  • Recognize repeat visitors

  • Analyze website performance

  • Support login functionality

  • Monitor technical activity

Users may adjust browser settings to disable cookies. However, certain features may not function properly without them.

A separate Cookies Policy page provides detailed information.

5. DATA STORAGE AND RETENTION

EBS stores personal information on secure servers with controlled access.

Data retention follows these guidelines:

  • Academic records may be stored indefinitely for verification purposes

  • Payment and financial data are retained according to legal requirements

  • Technical logs are retained temporarily for system monitoring

  • Communication records are stored based on operational necessity

Data no longer required will be deleted securely.

6. DATA SHARING AND THIRD-PARTY ACCESS

EBS does not sell or rent personal data to third parties.

Data may be shared only with:

  • Payment processors (PayPal, Wise, Stripe)

  • LMS and hosting providers

  • Academic partners for dual/triple degree programs

  • Verification authorities (upon student request)

  • Legal authorities if required

All third-party providers comply with international security standards.

7. DATA SECURITY MEASURES

EBS uses advanced cybersecurity protocols to protect personal data:

  • SSL/TLS encryption

  • Encrypted data storage

  • Multi-factor authentication (where applicable)

  • Access control restrictions

  • Continuous system monitoring

  • Regular security audits

Users are also responsible for protecting their login credentials.

8. INTERNATIONAL DATA TRANSFER

As a global institution, EBS may process data across different regions.

EBS ensures:

  • Compliance with international data protection standards

  • Secure transfer protocols

  • Contracts with third-party processors ensuring data protection

9. USER RIGHTS

Students and users have the right to:

  • Access their personal data

  • Request corrections of inaccurate information

  • Request deletion (where applicable)

  • Restrict processing

  • Object to certain uses of data

  • Receive explanation of data processing practices

Requests may be submitted through Academic Services.

10. DATA BREACH RESPONSE

In the event of a data breach, EBS will:

  • Investigate immediately

  • Notify affected users

  • Report incidents to legal authorities if required

  • Take corrective steps to prevent recurrence

EBS maintains a formal incident response protocol.

11. LINKS TO EXTERNAL SITES

EBS may provide links to third-party websites for academic or informational purposes. EBS is not responsible for the privacy practices or content of external sites.

Users are encouraged to review their privacy policies independently.

12. UPDATES TO THIS POLICY

EBS may update the Privacy Policy periodically to reflect:

  • Technological changes

  • Legal requirements

  • Institutional improvements

Updated versions will be published on the website, and users are encouraged to review the policy regularly.

13. CONTACT INFORMATION

For privacy-related inquiries or requests, contact:

Data Protection Office
Email: privacy@enigmabusinessschool.id
Website: www.enigmabusinessschool.id

INSTITUTIONAL STATEMENT

EBS is dedicated to protecting the privacy and security of its global academic community. Our Privacy Policy reflects our commitment to ethical data management, responsible digital governance, and the preservation of trust between EBS and its students, faculty, alumni, and partners.

Enigma Business School (EBS)