Refund Policy

REFUND POLICY

The Refund Policy of Enigma Business School (EBS) establishes clear and transparent guidelines regarding tuition fee refunds for students enrolled in any academic program, including undergraduate, graduate, postgraduate, professional, executive, and non-degree programs. As a global online institution, EBS ensures fairness, administrative accountability, and financial integrity in all refund-related processes.

This policy applies to all payments made through official channels, including PayPal, Wise, Stripe, and credit card transactions.

1. GENERAL POLICY PRINCIPLES

EBS upholds the following principles in administering refunds:

  • Transparency in all refund procedures

  • Consistency in applying rules across all programs

  • Fairness for students who qualify for refunds

  • Accountability in institutional decision-making

  • Compliance with international standards for digital transactions

Refund requests must follow the official procedures outlined below.

2. NON-REFUNDABLE CONDITIONS

The following payments are strictly non-refundable:

  • Application fees (if applicable)

  • Registration or administrative fees

  • Payments made for completed courses

  • Payments made for digital services already delivered (e.g., transcript, certificate, attestation)

  • Payments made more than 30 days before a refund request

  • Payments processed through unofficial or unauthorized channels

Refunds will not be issued if a student:

  • Has accessed course materials extensively

  • Has completed quizzes, assignments, or exams

  • Has violated Academic Integrity or institutional policies

  • Requests refund due to failure to meet academic expectations

3. ELIGIBLE REFUND SCENARIOS

A student may be eligible for a partial refund under the following conditions:

A. Withdrawal Before Access

  • Student withdraws before accessing any course materials or LMS content.

  • Refund up to 80 percent of tuition fees may be granted.

B. Technical or Administrative Error

Refunds may be issued if:

  • Duplicate payment occurred

  • Incorrect amount was charged

  • Payment was processed due to system error

These refunds are issued for the affected transaction value.

C. Exceptional Circumstances

On a case-by-case basis, partial refunds may be considered due to:

  • Severe medical conditions

  • Humanitarian or emergency situations

  • Other documented extraordinary cases

Approval requires supporting documents and Academic Services review.

4. REFUND REQUEST PROCEDURE

Students must follow these steps to submit a refund request:

Step 1: Submit Refund Form

The student must submit:

  • Refund Request Form (via Student Portal)

  • Payment receipt

  • Explanation of reason for request

  • Supporting documents (if applicable)

Step 2: Verification

The Finance Office will verify:

  • Payment record

  • Enrollment status

  • LMS activity logs

  • Eligibility under the policy

Step 3: Review by Administration

Academic Services and Finance jointly review the request and determine approval or rejection.

Step 4: Refund Decision

Students will receive written confirmation within 7–14 business days.

Step 5: Refund Processing

Approved refunds will be processed via:

  • PayPal

  • Wise

  • Stripe

  • Credit card reversal

Processing time may vary based on payment provider.

5. REFUND AMOUNT STRUCTURE

Refund percentages are determined as follows:

1. Withdrawal before accessing LMS

Up to 80 percent refund

2. Withdrawal after partial access (minimal engagement)

Up to 50 percent refund, subject to review

3. Access after active participation

No refund eligible

4. Duplicate or incorrect payment

100 percent refund of affected amount

5. Exceptional circumstances

Refund amount is determined on a case-by-case basis.

6. INSTITUTIONAL RIGHTS AND LIMITATIONS

EBS reserves the right to:

  • Deny refund requests that do not align with this policy

  • Request additional documentation before approval

  • Withhold refunds in cases of fraud, policy violation, or misrepresentation

  • Amend or update the Refund Policy as needed

Refund decisions made in accordance with policy are final.

7. FRAUD PREVENTION MEASURES

Refund requests will be automatically rejected if:

  • Submitted using falsified documents

  • Payment was made using unauthorized or fraudulent methods

  • Student attempts chargeback abuse

  • Student misrepresents their academic activity

Chargeback abuse may result in:

  • Suspension of academic access

  • Reversal of enrollment status

  • Reporting to payment platforms or legal authorities

8. CONTACT FOR REFUNDS

For refund inquiries or assistance, students may contact:

Finance Office – Enigma Business School
Email: finance@enigmabusinessschool.id
Website: www.enigmabusinessschool.id

INSTITUTIONAL STATEMENT

The Refund Policy reinforces EBS’s dedication to ethical financial management and student-centered service. By providing a clear, structured, and transparent refund process, EBS ensures fairness while maintaining academic and administrative integrity. Students are encouraged to review this policy thoroughly before submitting payments or enrollment requests.

Enigma Business School (EBS)